Privacy Policy

Introduction

Welcome to https://dubai-guided-tours.terratrek.net (hereinafter referred to as “Dubai Guided Tours,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information from users visiting our website and utilizing our services.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Our official website at https://dubai-guided-tours.terratrek.net
Mobile applications developed by us
Online services and products offered through our platform
Any other digital platforms or services directly operated by Dubai Guided Tours

Important Note: This policy does not cover third-party websites, applications, or services that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

When you create an account and use our applications or services as a registered user.
During your visits to our websites, including any interactions with features and content.
Whenever you receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data, including:

Account Information: Details related to your user account creation and management, including usernames, passwords, and contact preferences.
Payment Information: Credit/debit card details, billing addresses, and payment history for processing transactions.
Financial Information: Data related to your financial status, such as bank account numbers (if stored) or investment portfolios (if provided).
Purchase Information: Items you have purchased from us, including order history, delivery addresses, and product preferences.
Mobile Device Identifiers: Unique device IDs, operating system information, and mobile network data for analytics and service optimization.
Location Data: Your geographical location, often obtained through IP addresses, GPS signals, or other tracking technologies, to provide personalized services.
Feedback: Comments, reviews, and ratings you share with us, which help improve our products and services.
Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms for enhanced user experiences.
Product Information: Details about the products or services you show interest in, browse, or purchase on our website.

We obtain this data through direct user input, interactions with our platform, and automated technologies, such as web beacons and cookies. Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

Dubai Guided Tours uses cookies and similar tracking technologies for several essential functions:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as allowing you to navigate through pages and access secure areas.
Preference Cookies: Customizing your user experience by remembering your preferences, language settings, and other choices.
Analytics Cookies: Providing insights into how our site is used, helping us improve its performance and content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes specified in this policy or as required by law. Once the retention period expires or when the purpose changes, we securely delete or anonymize the data to protect your privacy.

Security Measures

Dubai Guided Tours implements robust security measures to safeguard your personal data:

Employing encryption during data transmission and storage.
Collaborating with secure third-party service providers who adhere to industry best practices.
Regularly testing and updating our security protocols to mitigate potential risks.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors. If you believe we have collected data from a child, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data, including:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data under specific conditions.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be treated fairly if you choose to exercise any of your rights.

To exercise these rights or have any data-related queries, please contact our Privacy Team via email at [email protected] or by post to the address provided below. We will respond to your requests as quickly as possible and within applicable legal timeframes.

Changes to Policy

Dubai Guided Tours reserves the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website, with a clear notification of the changes made. We encourage you to review this policy periodically for any updates.

Contact Information

For any privacy-related inquiries, technical support, unsubscribe requests, or feedback, please contact us:

Email: [email protected]
Address: Dubai Guided Tours Privacy Team, [Your Address], [City, State, ZIP Code]